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Privacy Statement

Good to see you around here!

Franz – a free messaging app for Slack, Facebook Messenger, WhatsApp, Telegram and more. Since your communication is a very personal matter, the safety of your data is very important to us!

1. Definitions

Franz is owned by Stefan Malzner, Vienna - Austria. (referred to as "I", "Me", "Our" or "We"). As a customer of this service you're a "User" or "You" according to this agreement. The App or any services offered by us will be referred to as "Franz", "Franz App" or "Service". External services like WhatsApp, Slack, ... will be referred to as Applications "External Provider" or "External Service".

2. Your Data

External Services

Unlike the impression, Franz is very close to a web browser and does not need direct access to external service API's. That means Franz does not store any of your external service login credentials on your computer or on a cloud service. The only data that is stored are cookies and the browser cache – exactly as it is when using a web browser like Safari or Chrome.

If you explicitly opt in to synchronize your session data (session data usually does not contain any passwords) with your other computers, we will encrypt your credentials, using high security industry standards, and store them as long as necessary on our servers. The encryption of your data will happen on your computer. We will never have access to plain text credentials.

Franz does not store your password nor does it directly access your messaging service's account!

Franz Account

In order to save your configuration and provide features like settings synchronization or the Franz Premium Supporter plans, we require to store some data about you.

This data contains the following personal information:

  • Your name
  • Email address
  • Encrypted password
  • Organization/Company

3. Data portability

You can request an archive of the data we have stored about you. To file for such a request please login to your account here and submit a data export request.

4. Account Termination

You have the option to delete your personal data. To do so, please login here and submit an account termination request.

Data Retention

If you haven't logged in to your Franz account within 550 days, we will automatically delete your account and all associated data.

5. 3rd Party Services

In order to provide certain features we rely on 3rd party services.

Recurly

If you decide to upgrade your account to a Franz Supporter Account or Enterprise Account, your name and email address will be transmitted to our payment provider Recurly. Details about how Recurly handles and secures your data can be found in the Recurly Privacy Statement.

Freshdesk

To provide support, we are using Freshdesk. All emails to support@meetfranz.com will be processed by this service. Details about how Freshdesk handle and secures your data can be found in the Freshdesk Privacy Statement.

Google Analytics

We do not track how you interact with any of the provided services.

However, in order to build a better image of how our users are interacting with Franz and the Franz Website, we use Google Analytics to track how people work with Franz and what services are being used. We do not transmit personal data to Google Analytics.

6. GDPR

If you wish to access, update/correct or request deletion of your personal data, you can do so here or by contacting us.

You can always object to processing the of your personal data, please ask us to restrict processing of your personal data or request a data export. Again, you can do so here or by contacting us.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

7. Changes

We reserve the right to update or modify this Privacy Policy from time to time without prior notice. Please review this document especially before you provide any information. This Privacy Policy was last updated on the date indicated below. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

8. Questions

If you have any questions, comments or just want to say hi, feel free to write an email to support@meetfranz.com

The last update to our Privacy Statement was posted on May 22, 2018.