Clear cache and reload a service
Use reload and cache clearing when a service looks stale after an update, so Franz refreshes the service UI without reinstalling the desktop app.
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Support
Find focused help for installing Franz, managing services, syncing your account, workspaces, billing, and privacy.
Currently investigating
Linux: "net::ERR_FAILED" when signing in or adding a service Solved
On some Linux distributions the AppImage can't reach the internet because a system security library (NSS) is missing. Quick fix: run `sudo apt install libnss3` in a terminal and relaunch Franz. A self-contained build that needs no extra steps is on the way.
Franz 5 sign-in on Franz 6 Solved
A small number of long-time Franz 5 accounts are running into errors when signing in to Franz 6. We're tracing it now and will roll out a fix as soon as possible.
Signal stuck on the loading screen Solved
We've pinpointed the cause and the fix ships with Franz 6.0.3, landing in the next few days. Nothing to do on your side — your messages and history are safe.
Franz 5 subscriptions in Franz 6 Solved
A handful of paid Franz 5 customers aren't seeing their subscription recognized in Franz 6 yet. We're tracking it down and your plan will be honored — no need to repurchase.
Signal on Windows won't start
We're investigating an issue on Windows that prevents the Signal service from starting. We're on it and will ship a fix as soon as we have one.
AI assistant error with local models
Some users running local models see "Something went wrong: There was a problem processing your request." We're already investigating and will ship a fix as soon as we have one.
Installation & Updates
Connect Franz from a managed corporate network
Enable corporate network compatibility in Franz to fix services that fail to load with timeout, connection-reset, or server-not-found errors at work.
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Install Franz on Linux
Install Franz 6 on Linux as an AppImage, a Debian package, or a Snap. This guide covers x64 and arm64 across all three formats plus desktop integration.
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Install Franz on macOS
Fix macOS Gatekeeper or damaged app warnings when installing Franz, move it to Applications, and open the trusted website download safely on your Mac.
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Install Franz on Windows
Install Franz on Windows with confidence when SmartScreen or antivirus warnings appear, verify the installer source, and avoid unsafe downloads.
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Reset Franz user data on macOS
Reset Franz user data on macOS by backing up app-state files, clearing local partitions, and understanding what each folder stores before restart.
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Reset Franz user data on Windows
Reset Franz user data on Windows by backing up app-state files, clearing service partitions, and knowing what local data is removed before restart.
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Update Franz
Keep Franz current with automatic update checks, safe restarts, and a manual reinstall fallback that preserves your services and app data safely.
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Use Kerberos or Windows-Integrated authentication
Launch Franz with the auth-server allowlist flag so it can sign in to your company's proxy or intranet automatically using your Windows account.
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Services & Recipes
Complete Discord two-factor login
Complete Discord two-factor login in Franz with passkeys or authenticator codes, and understand why trusted-device cookies may expire later.
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Find the right Slack workspace URL
Enter the right Slack workspace URL in Franz, switch between workspaces cleanly, and add separate Slack services for separate teams or organizations.
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Fix an expired Microsoft Teams session
Fix Microsoft Teams session expired messages in Franz by reloading, signing in again, and recognizing when organization policy controls session length.
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Fix Gmail login and Google permissions
Resolve Gmail login and Google permission prompts in Franz by allowing OAuth popups, browser cookies, required scopes, and organization admin access.
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Link Signal to Franz
Link Signal with the QR code in Franz, keep your phone online during setup, and recover when the code expires or another desktop session is active.
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Refresh a WhatsApp QR code
Fix WhatsApp QR code refresh problems in Franz by renewing the code, checking your phone connection, and removing stale linked devices when needed.
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Use Telegram cloud password and proxy settings
Sign in to Telegram in Franz with QR, phone, cloud password, or proxy settings, and handle networks where Telegram traffic is blocked or filtered.
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Sync & Account
Account sessions and service logouts
Understand the difference between your Franz account session and third-party service logins when apps ask you to sign in again later safely.
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Reset your Franz password
Reset your Franz account password, find the newest email safely, and understand what happens to devices that are already signed in today safely.
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Sign in to Franz 5 after using Franz 6
Reset your Franz password when an older Franz 5 install stops accepting your login because Franz 6 upgraded the stored password to a newer format.
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Sign in to your Franz account
Sign in to Franz with your account email and password, refresh a stale session, and avoid browser or password manager mix-ups on shared devices.
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Sync is stuck or services are missing
Recover when Franz sync is delayed, services look missing, or account changes have not reached this device without deleting your saved setup.
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Workspaces
Create and switch workspaces
Create workspaces in Franz, switch between them, and keep service groups separated so each work context shows only the tabs that belong there.
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Delete or restore a workspace
Delete a Franz workspace carefully, understand what happens to its visible service tabs, and recover by reassigning services when needed later.
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Move services between workspaces
Move a Franz service into another workspace, share it across workspaces, or remove it from a workspace without deleting the service itself safely.
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Workspace limit on the free plan
Understand why the free Franz plan includes one workspace, what happens when you reach that limit, and how Pro unlocks more workspaces later.
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Subscription & Billing
Franz 6 free plan and grandfathered accounts
Learn why Franz 6 applies current free-plan limits to long-time free users, what still works in Franz 5, and which options are available now.
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Manage, cancel, or update billing
Use your Franz profile billing page to manage a subscription, update payment details, change plans, cancel renewal, or review the current billing state.
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Pro vs Pro Cloud
Choose between Franz Pro and Pro Cloud by comparing how each tier handles AI: connect any model on Pro, or let Franz run inference for you on Pro Cloud.
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Team seats and owner permissions
Learn how team seats work in Franz, which actions belong to the owner, how invites affect seat count, and why team management requires a paid plan.
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Trial and renewal
Understand how your Franz trial works, where to find the renewal date, what happens after trial end, and how to cancel before billing starts.
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Privacy & Data
Delete your account or export your data
Use Franz privacy settings to request an account export, confirm deletion with your password, and understand which service data stays elsewhere.
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How Pro Cloud handles your data
Understand which Franz features run on-device, which use Pro Cloud only when you invoke them, and what Franz does and does not do with your content.
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What Franz logs and how to opt out of tracking
See what Franz excludes from logs, how anonymous telemetry and error reporting work, and where to disable website tracking when you prefer privacy.
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Where Franz stores your data
Learn which Franz data stays on your device, which account settings sync, and why third-party service messages remain under each service's control.
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Troubleshooting
Still stuck?
If the articles here didn't help, send us the specifics. A few details about what you tried and what happened make for a faster, sharper reply.