Franz Support

Important

Are you up-to-date?

We are continually improving features and fixing bugs that have been reported to us. Please make sure that you are using the latest version of Franz - 5.6.1 - which you can download from our website.

HowTos

How to add Instagram messages?

You can access Instagram messages in Franz via the "Facebook Pages" service.

For initial setup go to your browser and connect instagram with your FB Pages account. Then, simply add Facebook Pages as a service to Franz, reload, and you’re all set.

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instagram

How can I access my file share folders (e.g. Google Drive) in Franz?

You can add any file share link to Franz via our ‘Custom Website’ feature (only available in the Franz Professional plan).

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How can I make my services darker in appearance?

You can add a custom Dark Mode theme by simply putting the 'darkmode.css' into your recipe folder. Then you can additionally enable the Dark Mode in your service settings. Visit the Franz Developer Hub for more information on service recipes.

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dark mode

How to reload the Franz app or a service without the need to restart?

You can reload Franz globally in the window menu > View > Reload Franz or Reload Service.

The following shortcuts are available as well:

  • Ctrl+R / Cmd+R for reloading your current service

  • Ctrl+Shift+R / Cmd+Shift+R for reloading Franz

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How to cancel my subscription

To cancel your premium supporter license, you have options.

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How to get started?

Welcome to Franz!

To get started click the 'Add new service' button in your sidebar

which will lead you to the available services:

Add the services you want to use - you'll see the number of services you added under 'Your services' - and close this window.

Reload Franz

Clicking on the service icon in your sidebar gets you to the service login page:

Log in to your account & start chatting right away

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FAQs

I've updated to macOS Big Sur and now I cannot open Franz anymore.

We had to renew our Code Signing Certificate, which is an additional security layer verifying that the app is really published by us.

If the app is being blocked upon opening, please go to your System Preferences -> Security & Privacy and allow Franz to "open anyway".

I get a message saying "Windows protected your PC" when I want to run the app.

We had to renew our Code Signing Certificate, which is an additional security layer verifying that the app is really published by us.

When you click on 'More Info', you will get the option to 'Run anyway'.

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Franz is consuming a lot of CPU and working memory. Is there anything I can do about it?

In our latest version (Franz 5.5.0) we introduced a service hibernation feature to reduce the energy consumption. You can enable hibernation for each service individually.

Additionally, we recommend to disable the option 'Keep all workspaces loaded' in your general settings.

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I cannot connect to my services and cannot add new ones. Is there a way to fix this?

You want to add a new service or log in to your service account and it just keeps loading?

You probably have some firewall software, e.g. Little Snitch, activated that blocks connections in Franz. Please make sure that you allow connections for Franz in your firewall settings.

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I cannot login to Telegram. Can you help me with that?

You're presumably located in a country like Russia that has blocked access to particular services, such as Telegram.

In order to use Telegram you will need to access it via an IPv4 & HTTPS Proxy Server. You can simply add your proxy configuration in your service settings for Telegram.

If you don't have a proxy service at hand, we can recommend a service like proxy6.net, stormproxies.com, https://www.squidproxies.com, https://fineproxy.de/ or https://www.myprivateproxy.net/.

What does "Franz lost the connection to service" mean?

Franz is a lot like a web browser, only specialized to get the most out of your messaging. In order to run Franz we inject a plugin into every service so we can perfectly integrate this service into Franz and your operating system.

Unfortunately, sometimes this connection gets lost and needs to be initialized again. While a lot of our magic happens behind the curtains, it's sometimes just not possible to do so without interfering with your Franz experience.

If you get this message, just click reload and the magic continues.

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I get repeatedly logged out of some services.

Old service caches in the background may cause this issue once in a while. Here's the solution:

  1. Quit Franz

  2. Go to %appdata%\Franz/ windows) or ~/Library/Application Support/Franz (mac) and delete the ‘partitions’ folder there.

  3. Restart Franz

In case the problem persists, please delete all the files from the Franz folder, and restart the app again.

(If this only occurs with business accounts (e.g. GSuite), please check back with your administrator for global account settings that force a service logout.)

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I cannot log into my GMail account. What has happened?

Unfortunately, there has been a login issue with GMail for email addresses that end in @gmail.com.

This issue has been resolved in our latest version, which you can download from our website.

If you have updated already and again encounter a login issue, then please delete GMail from 'Your services' in your app settings and add it anew.

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gmail

WhatsApp works with Google Chrome 49+

This fix requires Franz 5. If you are still on Franz 4 then please update here.

Please follow the steps to fix the " WhatsApp works with Google Chrome 49+ " issue.

  • Please remove the "whatsapp" folder in:

    • macOS: ~/Library/Application Support/Franz/recipes/

    • Windows: %appdata%/Franz/recipes/

    • Linux: ~/.config/Franz/recipes/

  • Delete WhatsApp from your Franz services

  • Restart Franz

  • Add WhatsApp via "Add new service"

We are sorry for the inconvenience.

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whatsapp

Can I use one WhatsApp account for multiple Franz users at the same time?

WhatsApp does only allow one phone number to be used by one user at a time.

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whatsapp

A service that I want to use is currently not supported by Franz

Missing something?

See https://meetfranz.com/developer for many more service recipes for Franz offered by 3rd party providers, and follow the installation instructions there.

It's super easy to add new services to Franz! If you fancy adding a new service to Franz yourself, please click here.

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I get an issue like "Please update your third-party app"

This happens occasionally when a service had a major update. Please update Franz to the latest version via our download page.

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I have problems with audio in Skype. What can I do?

Occasionally, the audio and video settings in Skype need to be reconfigured when you first log in to your account. Please go through the settings and try to change your audio and video device for input and output, and then set it back to default. This usually resolves these issues.

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skype

I've recently had some troubles with the app and get logged out of some services. What can I do?

Here’s some tips & tricks to keep Franz happy:

  • Reload the app from time to time

  • Click the Clear cache button in your settings once in a while

    • If this doesn’t help, go to the following path in your explorer (make sure to close Franz first):

      * Mac: ~/Library/Application Support/Franz/

      * Windows: %appdata%\Franz/

      * Linux: ~/.config/Franz/

    • ...and delete the 'Cache' folder there

    • Then, restart Franz

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Windows - Error after update

Some users have reported that they were not able to launch the app with this or a similar error:

If you are affected by this, please restart your computer, download and install the App from

👉meetfranz.com or
👉github.com/meetfranz/franz/releases.

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windows

I'm on Franz 4.0.4 and I can't automatically update to Franz 5

In Franz 5 we have added tons of new features and have completely revamped the whole infrastructure and how services are provided and synchronized. In other words: Franz 5 was rewritten from scratch. This also means that for technical reasons, we are not able to do an automatic update from Franz 4 to 5.

To update to Franz 5, please download the latest version from here.

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I have activated a Franz Personal/Professional trial. Do I automatically get charged when it ends?

Your subscription will end automatically after the 14-day trial period. Your account will then be downgraded to our Free Plan. You can decide if you want to purchase a Franz Personal or Professional Plan any time during or after the trial, by adding your billing info. Manage your subscription here: https://www.meetfranz.com/user/licenses

Have fun testing our new features!

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I cannot start the Franz app anymore. There is no error message, and the Franz process is shown in the task manager, but it does not show on the screen.

We have recently heard of such incidents from Windows 10 users and are very sorry for this inconvenience. Please follow the steps below to resolve this issue:

  • Make sure that Franz does not run in the task manager - if so, close the process

  • Download and install the latest Franz version from our website https://meetfranz.com/#download

  • Go to %appdata%/Franz/config in your Windows explorer and delete the settings.json file

  • Restart Franz.

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