Business & Support · 5 services
Business & Support apps, all in one window
Running a business means living in tools that were never meant to share a screen. Support agents work a Zendesk queue all day while a tawk.to chat window waits for the next website visitor. A team coordinates delivery in Teamwork, talks to the wider company on Workplace from Meta, and quietly tracks every billable hour in Toggl Track. Open each one in its own browser tab and the most important signals of your day, a waiting ticket, a live chat, a task comment, get buried behind everything else. Franz fixes that by running every customer support and business tool side by side in a single desktop app, so the thing that needs you is always one click away in the sidebar instead of lost among twenty tabs.
The services in this category cover the support desks and business operations tools people actually run their workday on: Zendesk for the support queue, tawk.to for live website chat, Teamwork for projects and tasks, Workplace from Meta for company-wide communication, and Toggl Track for time tracking. Each one runs as a first-class tab in Franz with its own login session, its own desktop notifications, and its own unread badge, including separate sessions for more than one account or subdomain of the same tool, which the web versions rarely let you keep cleanly side by side.
People searching for customer support and business tools for desktop usually want the same three things: every working tool in one window, real notifications they can trust when a customer or a task needs them, and an app that works the same on macOS, Windows, and Linux. That is exactly what Franz is built for, and it has been the calm home for scattered work tools since 2015, with more than 1,000,000 downloads behind it. You keep using the desks and operations tools your business already runs on, whether that is a support queue, a live-chat widget, a project board, an internal network, or a timer. Nothing changes about the tools themselves. Franz just stops them from sprawling across browser tabs and keeps the unread counts honest, so the ticket or the chat that mattered never goes quiet behind another window. It is free to start, and your desk, board, and timer can sit in one window from the first launch. Below you will find the business and support services we cover and answers to the questions people ask most before they switch.
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Frequently asked questions
Which business and support tools does Franz support?
Franz runs the major customer support and business operations tools as their own desktop service tabs, including Zendesk, tawk.to, Teamwork, Workplace from Meta, and Toggl Track. Each one keeps an independent login, its own desktop notifications, and its own unread badge. For tools that live at your own company address, like Zendesk, Teamwork, and Workplace from Meta, you enter your subdomain during setup and Franz connects you to your own instance.
Will I get notified when a ticket or a chat needs me?
Yes, and that is the point of running these as a desktop app rather than a browser tab. Tools like tawk.to, Teamwork, Workplace from Meta, and Toggl Track surface native desktop notifications through Franz, so a new live chat, a task comment, or a message reaches you in real time. For your Zendesk queue, the tab carries its own unread badge so a glance at the sidebar tells you whether a ticket is waiting, even while you are working in another service.
Can I run more than one support desk or account at once?
Yes. You can add the same tool more than once, one tab per subdomain or account, and stay signed in to all of them at the same time. If you cover two Zendesk instances, manage projects across more than one Teamwork workspace, or keep separate accounts apart, each tab holds its own session, its own notifications, and its own unread count, without the sign-out-and-back-in dance the web apps force on you.
Does it work on Mac, Windows, and Linux?
Franz is a native desktop app for macOS, Windows, and Linux, and the business and support services behave the same on all three. You get system notifications, a dock or taskbar badge, and keyboard-friendly switching between tools regardless of platform, which helps when a support team or a business is split across operating systems.
Is Franz free to use for support and business tools?
Yes, you can use Franz for free and add several services to get started. The free plan covers the everyday "all my working tools in one window" case. Franz Pro adds extras like more services and additional features, but you do not need a paid plan to bring your support desk, your project board, and your time tracker together in one place.