Tawk.to on your desktop, inside Franz

tawk.to is free live chat for your website, and the whole point of live chat is being there the moment a visitor starts typing. The trouble is that the tawk.to dashboard usually sits in a browser tab you forget about, so a question goes unanswered while you are heads-down in something else and the visitor quietly leaves. Franz runs the tawk.to dashboard as a proper desktop app, with a real presence in your dock or taskbar and notifications you actually notice, so you catch the chat that turns a passing visitor into a customer.

Notifications when a visitor is waiting

Live chat only works if you hear about the conversation in real time. Franz surfaces native desktop notifications for tawk.to, including the notification sound, so a new visitor message pulls your attention the same way the standalone dashboard would. The unread badge on the tab tells you a chat is open and waiting, even when you are working in another service, which means you respond while the visitor is still on the page rather than discovering the message an hour later. Your agent status, canned shortcuts, and triggers all behave exactly as they do on the web, with the difference that the dashboard is one tab in a window you keep open all day.

Live chat alongside the rest of your tools

Answering website visitors is rarely your only job. There is email to keep up with, a team chat for quick questions, maybe a support desk for the heavier tickets. Franz keeps the tawk.to dashboard beside all of them so the whole front line of customer contact lives in one window. When a visitor asks something you need to check with a teammate, you move from the chat to your team's channel and back without losing the conversation. It keeps you reachable across every channel at once instead of scattering your attention across browser tabs.

tawk.to on macOS, Windows, and Linux

Franz is a native desktop app for all three major platforms, and tawk.to behaves the same on each: the same dashboard, the same login, real desktop notifications, and a dock or taskbar badge that tells you someone is waiting. Whether you answer chats from a Mac, a Windows machine, or a Linux box, your tawk.to setup is identical, so the way you cover live chat travels with you. It turns the dashboard from a browser tab you keep forgetting into a dependable desktop presence you genuinely watch.