zendesk on your desktop, inside Franz

Zendesk is where support happens, and when you work a queue all day it deserves better than a browser tab you keep losing among twenty others. The agent workspace, your views, your open tickets, the macros you lean on: all of it lives at {yourcompany}.zendesk.com/agent, and the moment a ticket comes in is the moment you need to see it. Franz gives Zendesk a permanent home as its own desktop service, so your support queue sits in the sidebar next to every other tool you use, ready the instant a customer needs you.

Your support queue in a dedicated tab

Franz loads the full Zendesk agent workspace as a first-class service, which means your ticket views, the conversation thread, side conversations, and your macros are all one click away with their own unread badge. Because Zendesk lives at your company's own .zendesk.com address, adding it is as simple as typing your subdomain: enter acme and Franz connects you to acme.zendesk.com. The badge on the tab reflects what is waiting in your queue, so a glance at the sidebar tells you whether a ticket needs you without hunting through browser windows. If you cover more than one Zendesk instance, you can add it more than once, one tab per subdomain, each with its own signed-in session.

Support beside the rest of your day

A support agent rarely lives in Zendesk alone. There is Slack for the team, an email inbox for escalations, maybe a chat widget for live visitors. Franz groups Zendesk with everything else you keep open so the whole surface of your support day sits in one window. When a ticket needs a quick word with engineering, you move from the Zendesk thread to the team chat and back without breaking flow or losing your place in the queue. It keeps the context of a customer issue together instead of scattered across half-remembered tabs.

Zendesk on macOS, Windows, and Linux

Franz is a native desktop app for all three major platforms, and Zendesk behaves the same on each: the same agent workspace, the same login, a real dock or taskbar presence, and fast switching to and from your other services. Whether your support desk runs on Macs, Windows machines, or Linux, your Zendesk tab is set up identically, so the way you work a queue travels with you. It turns Zendesk from a browser tab you keep reopening into a dependable part of your desktop you actually keep in view.