What Franz logs and how to opt out of tracking
See what Franz excludes from logs, how anonymous telemetry and error reporting work, and where to disable website tracking when you prefer privacy.
Back to SupportFranz uses logs and anonymous diagnostics to understand whether the app is healthy. The goal is operational visibility, not reading your conversations or collecting secrets.
Desktop app logs must not include message bodies, credentials, authentication tokens, or private files from your connected services. Log entries are meant to describe app events such as startup, update checks, sync state, service loading, and recoverable errors. When an error report is sent, it should describe the failing area and environment without exposing the content of your connected accounts. The Privacy Statement describes Franz's data handling in more detail.
Anonymous telemetry helps Franz see which product flows need attention, such as whether a download starts, an upgrade flow opens, or an app feature is used. These events are designed for aggregate product analysis and should not include service message content or account passwords.
You can turn off desktop telemetry and error reporting in the app's privacy settings. The setting acts as a runtime opt-out for these diagnostic backends, so new telemetry and error events stop after you disable it.
Website tracking can be disabled from the tracking control in the website footer. That control stores an opt-out choice in your browser so the website does not send analytics from that browser. If you use another browser or clear site data, repeat the opt-out there.