Account sessions and service logouts

Your Franz account session and the sessions inside individual services are separate. Signing in to Franz restores your account-level setup, such as services and workspaces. Signing in to a service, such as Slack, Gmail, Discord, or WhatsApp, is handled by that service in its own web session.

Your Franz account stays signed in on its own. The app refreshes the account session automatically in the background, so a short gap or a recently changed password may briefly leave an older session in memory until the next refresh. Franz only asks you to sign in again if that refresh finally fails, which usually means the password changed or the session was ended elsewhere.

It is normal for a service to ask you to sign in again after a password change, a multi-factor challenge, a long idle period, cookie expiry, or a provider-side security check. Franz cannot prevent those safety checks, because the third-party service controls them.

Sleep and wake can also interrupt a service connection. If a service looks disconnected after your computer wakes, reload that service first. If the provider shows a sign-in screen, complete the provider login again. This does not mean your Franz account was signed out.

Clearing cache or removing local website data can also remove service cookies. Use those actions only when you are troubleshooting a broken service session and expect to sign in again afterwards. Your Franz account setup returns through sync, while service logins may need to be recreated separately.