Sync is stuck or services are missing

Franz syncs your account setup so services and workspaces can appear on each device after sign-in. When a device has just come online, recovered from sleep, or switched networks, the local view can lag behind the account state for a short time.

Start with a refresh: reload Franz, then wait for the account state to settle. If nothing changes, quit and reopen the app while you have a stable internet connection. This gives Franz a clean chance to refresh your account session and download the latest service list.

Do not delete services just because they look missing on one device. A temporary sync delay can make a device look incomplete even though the account data is still intact. Deleting and recreating services during that window can make recovery more confusing.

If the same account looks correct on another device, sign out of Franz on the stuck device and sign in again. Use the same Franz account email. After the account setup returns, individual services may still need their own web session to reconnect, especially after a password change or a long offline period.